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Instant Download Nortel : 920-163 Questions & Answers as PDF & Test Engine
- Exam Code: 920-163
- Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support
- Updated: Aug 12, 2026
- No. of Questions: 63 Questions and Answers
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Nortel 920-163 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation & Configuration | 25% | - Database configuration - Client software deployment - Server installation and setup - Network and security settings |
| System Architecture & Overview | 20% | - Contact Center Manager Rls.6.0 components - Server and client architecture - Integration with CS1000 and Meridian systems |
| Administration & Operation | 25% | - User and agent management - Call routing and skill group configuration - Real-time monitoring and reporting - System backup and restore procedures |
| Maintenance & Troubleshooting | 20% | - Performance tuning and optimization - Common hardware and software issues - Log analysis and error diagnosis - Service and process recovery |
| Upgrades & Licensing | 10% | - License management and validation - Compatibility checks - Version upgrades and patches |
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