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Nortel 920-181 Exam Syllabus Topics:

SectionObjectives
CallPilot Rls. 5.0 Architecture- CallPilot System Overview
  • 1. Integration with communication systems
  • 2. Hardware and software requirements
  • 3. CallPilot components and architecture
Messaging Services Administration- Mailbox and Messaging Management
  • 1. Mailbox creation and administration
  • 2. Distribution lists and messaging services
  • 3. Unified messaging features
Maintenance and Troubleshooting- Operations and Support
  • 1. Backup and recovery procedures
  • 2. Fault isolation and performance optimization
  • 3. System monitoring and diagnostics
Installation and Configuration- System Deployment
  • 1. Initial system configuration
  • 2. Installation procedures
  • 3. Licensing and feature activation
Networking and Integration- System Connectivity
  • 1. Network configuration
  • 2. PBX integration
  • 3. Directory and email integration

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