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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) View and edit attachments to a Service Request.
B) Create a Service Request.
C) Chat with an Agent about a Service Request.
D) Add a message to a Service Request.
E) Delete a Service Request.

2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add images as the product image will not be pulled from Engagement Cloud.
B) Configure products groups and product items in Engagement Cloud.
C) Add the Product object to your DCS application.
D) Add product ID(s) to the database component.

3. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is enabled by default.
B) It is available only to authorized administrators.
C) It allows users to save searches for later reuse.
D) It is searchable by date range, username, event type, event severity, and event duration.
E) It is exportable to Excel.

4. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per sender
B) a configured profile option to schedule the retrieval of emails
C) an inbound message filter per time schedule
D) a configured job to process inbound emails

5. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, confirm Record Set = Assigned to Me.
B) In Advanced Search, save and select the "Set as Default" box.
C) In Advanced Search, Add Channel Type = Web.
D) Change the section identified with Status = New
E) In Advanced Search, select Action > Update.
F) Click the Show Advanced Search icon.

Solutions: