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PMI Project Management Office Certified Professional Sample Questions:

1. An enterprise PMO (EPMO) is working with different countries to staff project managers across the organization. Customers are providing feedback stating that the staffing is taking more time than expected when compared to the deadlines agreed upon with the customer.
Which two key performance indicators (KPIs) should the PMO professional monitor for this PMO service?
(Choose 2)

A) The retention of project managers in their roles on the assigned projects.
B) The Net Promoter Score (NPS) related to general customer satisfaction.
C) The percentage of project manager roles filled within the deadline.
D) The average time needed to recruit project managers for the customer.
E) The number of days taken on average to formally finalize customer requests.

2. A PMO professional leading a global PMO wants to ensure that the PMO ' s services continue to evolve and deliver value to customers.
Which approach best supports the PMO professional in achieving this goal?

A) Benchmark the PMO ' s performance against other PMOs in the industry to ensure continuous improvement.
B) Implement a continuous improvement process to regularly update the PMO methodologies.
C) Adopt the latest project management methodologies, including training for project managers.
D) Establish regular communication channels with PMO customers to understand their evolving needs.

3. The executive management team for a healthcare company is discussing the second quarter ' s low result in the customer satisfaction score, which is a key performance indicator (KPI). One of the executives shares concerns about wasting efforts on projects and initiatives without being able to keep up with competitors and increase the customer satisfaction score.
Which action should the PMO professional take to avoid such a situation?

A) Support the reevaluation of the strategic plan by the executives.
B) Avoid the customer satisfaction metric analysis when assessing projects.
C) Ask to review the customer satisfaction metrics.
D) Establish a customer experience department.

4. An organization delivers system implementation projects to external clients. The PMO has noticed that recent post-project reviews consistently reveal issues. Further analysis shows that these issues become apparent during end-user testing. The testing process is unstructured and usually lacks documentation.
What next steps should the PMO lead take?

A) Mandate that all project testing issues be logged and reviewed before agreeing on how each item should be addressed.
B) Deploy a test management tool that should be used by all system implementation project teams.
C) Assess the organizational project management (OPM) maturity gaps and enhance the test management process.
D) Create a test strategy to be referenced by project teams to support the system-testing process alignment.

5. An established PMO has a forecast of the expected benefits from all current and planned initiatives for the next 3 years. Due to a new regulation, the portfolio delivery plan needs to be reviewed to ensure that compliance will be realized by the given due date. The engineering department proposes to delay a strategic initiative to free up some resources for the compliance project.
What should the PMO manager do first?

A) Give advice to the portfolio board to outsource the compliance project so the benefits delivery plan will not be affected.
B) Propose the change to the portfolio board in order to get the new benefits delivery plan approved.
C) Evaluate the portfolio and check how the benefits delivery plan can be optimized.
D) Assess the impact of the proposed change on the benefits delivery plan.

Solutions: