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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What ensures that a service provider and a service consumer continually co-create value?

A) Change enablement
B) Service relationship management
C) Service consumption
D) Service offerings

2. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Deliver
B) Operate
C) Transition
D) Support

3. Which of the following is typically used to establish a shared understanding of expected and achieved service quality?

A) Product specification
B) Service level agreement
C) Service level requirements
D) Product and service roadmaps

4. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people

5. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Focus on value
B) Progress iteratively with feedback
C) Collaborate and promote visibility
D) Keep it simple and practical

Solutions: