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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Ethics and Corporate Responsibility- Corporate Responsibility
  • 1. Stakeholder management
  • 2. Corporate social responsibility
  • 3. Sustainability considerations
- Ethical Management
  • 1. Business ethics
  • 2. Compliance programs
  • 3. Ethical decision making
Topic 2: Human Resource Management- Motivation and Behavior
  • 1. Organizational behavior
  • 2. Workplace diversity
  • 3. Motivation theories
  • 4. Employee engagement
- Workforce Management
  • 1. Training and development
  • 2. Employee retention
  • 3. Recruitment and selection
  • 4. Performance management
Topic 3: Operations and Quality Management- Operations Management
  • 1. Resource management
  • 2. Value chain management
  • 3. Supply chain concepts
  • 4. Process improvement
- Quality Management
  • 1. Customer satisfaction
  • 2. Quality control tools
  • 3. Total Quality Management
  • 4. Continuous improvement
Topic 4: Leadership and Management- Communication and Teamwork
  • 1. Collaboration techniques
  • 2. Organizational communication
  • 3. Conflict management
  • 4. Team development
- Leadership Concepts
  • 1. Leadership styles
  • 2. Managerial roles
  • 3. Leadership theories
  • 4. Decision-making processes
Topic 5: Organizational Structure and Design- Organizational Fundamentals
  • 1. Organizational hierarchy
  • 2. Span of control
  • 3. Centralization and decentralization
  • 4. Departmentalization
- Organizational Models
  • 1. Divisional structures
  • 2. Network organizations
  • 3. Matrix organizations
  • 4. Functional structures
Topic 6: Strategic Planning and Management- Strategic Planning Process
  • 1. Strategy implementation
  • 2. Strategy formulation
  • 3. SWOT analysis
  • 4. Environmental analysis
- Strategic Vision, Mission, and Goals
  • 1. Mission statements
  • 2. Strategic vision
  • 3. Organizational goals

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question 1

A computer manufacturer purchases the company that supplies computer chips for the company. Which type of corporate strategy is the company using? Choose 1 answer

A. Vertical integration
B. Domain selection
C. Strategic alliance
D. Conglomerate diversification


Question 2

Entrepreneurs who want to start a new business need to understand the level of risk and both dimensions.
What do entrepreneurs use to assess levels of risk and innovation?
Choose 1 answer
involved in establishing a new venture and must then decide if they are comfortable with

A. Innovation creation diagram
B. Collaboration tracking matrix
C. Entrepreneurial loss function diagram
D. Entrepreneurial strategy matrix


Question 3

An employee of a company is working to start a separate division. This project is out of the employee's normal duties and has not been assigned by the supervisor. However, the supervisor encourages this informal project.
Which intrapreneurship activity describes this project?
Choose 1 answer

A. Bootlegging
B. Opportunity obsession
C. Skunkworks
D. Motivation to excel


Question 4

What is the main focus of SWOT analysis? Choose 1 answer

A. Establishing a factory's production rate and quality standards
B. Determining a company's corporate structure and management style
C. Developing a business's mission and vision statements
D. Uncovering an organization's strengths and weaknesses


Question 5

High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
Choose 1 answer

A. Avoiding
B. Compromising
C. Collaborating
D. Competing


Solutions:

Question 1
Answer: A
Question 2
Answer: D
Question 3
Answer: A
Question 4
Answer: D
Question 5
Answer: C

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