Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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Check Updated on: Sep 13, 2026
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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Processes | - Support workflow
|
| Topic 2: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 3: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 4: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 5: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What is SAP PartnerEdge?
- A. A tool integrated in SAP Solution Manager.
- B. A platform to implement, support, operate and monitor your enterprise solutions.
- C. A product oriented on business processes of small and midsize companies.
- D. A program for SAP Channel partners focused on small and midsize companies.
Correct Answer: D 🗳️
Which of the following sentences describes the process flow as depicted in the attached picture?
- A. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
- B. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
- C. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
- D. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
Correct Answer: D 🗳️
What is one of the roles of a Partner Services Advisor?
- A. The dedicated point of escalation for level 3 support
- B. The first point of contact for program and operational queries
- C. Ramp-up assistant for the customer of the SAP PartnerEdge partner
- D. Trainer for Support Enablement
Correct Answer: B 🗳️
What types of remote connections to customer's systems are available? (Choose two)
- A. Webex
- B. Netviewer
- C. R/3 Support
- D. NetMeeting
Correct Answer: B,C 🗳️
What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
- A. SAP system backup
- B. 7 x 24 root cause analysis
- C. Robust Service Level Agreements (SLA)
- D. Ramp-up support
Correct Answer: B,C 🗳️
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