Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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Instant Download SAP : C-TCRM20-72 Questions & Answers as PDF & Test Engine
Updated: Oct 14, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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- Total Questions: 80
- Updated on: Oct 14, 2026
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- Total Questions: 80
- Updated on: Oct 14, 2026
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- Total Questions: 80
- Updated on: Oct 14, 2026
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SAP C-TCRM20-72 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 |
| Exam Number: | C-TCRM20-72 |
| Available Languages: | English |
| Passing Score: | Approximately 65% |
| Exam Price: | $550 USD (varies by country/region) |
| Related Certifications: | SAP CRM SAP Certified Application Associate - SAP Customer Relationship Management |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Does not expire (subject to SAP certification policy updates) |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | SAP Learning Hub - CRM Fundamentals SAP CRM 7.0 Training Courses |
| Exam Registration: | SAP Certification Hub SAP Training and Certification Shop |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center-based exam via SAP Certification portal |
| Pre Condition: | Basic understanding of business processes and SAP navigation is recommended. No formal prerequisites required. |
| Official Syllabus URL: | https://learning.sap.com/certification |
SAP C-TCRM20-72 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Management and Integration | - Master data and replication
|
| Topic 2: Configuration and Customizing | - Basic configuration settings
|
| Topic 3: SAP CRM Application Areas | - Marketing, Sales, and Service processes
|
| Topic 4: SAP CRM Architecture and Components | - System architecture
|
| Topic 5: SAP CRM Overview and Fundamentals | - CRM concepts and business processes
|
C-TCRM20-72 Exam Material FAQ
One complete message, sent within about a minute of payment: the download link for your material, plus the account and password you need to access it. Nothing else to wait for — you can open the C-TCRM20-72 practice questions moments after checkout.
Many candidates combine practice questions with official training. Recommended options include:
This package includes 80 practice questions for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 practice questions are organized around the official exam objectives. Key topics include:
- SAP CRM Overview and Fundamentals ()
- SAP CRM Application Areas ()
- SAP CRM Architecture and Components ()
Clear topic organization makes the material easy to navigate from day one.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam contains 80 questions, and you will have 180 minutes minutes to complete them. Practicing within these limits turns pacing into second nature.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam requires a score of Approximately 65% to pass, and the official registration fee is $550 USD (varies by country/region). Planning around both figures keeps your preparation grounded.
You can register for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam through the official channels:
Directly. Suggestions and criticism from candidates feed into our review process, and recurring points are addressed in updates to the question bank and the software. If you notice something that could be better — a confusing question, a rough edge in the engine — tell us; that input is part of how the product improves.
Basic understanding of business processes and SAP navigation is recommended. No formal prerequisites required.
You can confirm the current eligibility requirements on the official C-TCRM20-72 exam page before you register.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:
There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?
Note: There are 2 correct answers to this question.
- A. Knowledge article routing
- B. Intent-driven interaction
- C. Service-level workflows
- D. Interactive scripting
Correct Answer: B,D 🗳️
SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware.
What Customizing is required before this can take place?
- A. Material master classification
- B. Base hierarchies
- C. Item categories
- D. Condition data
Correct Answer: B 🗳️
In Account Management in SAP CRM, number assignment is determined by which of the following objects during account creation?
- A. Role
- B. Account classification
- C. Business partner category
- D. Grouping
Correct Answer: D 🗳️
For what purpose would you use account hierarchies?
Note: There are 2 correct answers to this question.
- A. Pricing
- B. Account classification
- C. Reporting
- D. Contract management
Correct Answer: A,C 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
When replicating business partners from SAP CRM to SAP ERP, what information in the business partner record determines the account groups that are assigned to a customer master?
- A. Business partner category
- B. Classification
- C. Account grouping
- D. Account type
Correct Answer: B 🗳️
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