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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Business All-in-One Support Operations- System monitoring and issue resolution
- Support model and service processes
Topic 2: Reporting and Continuous Improvement- Process optimization in support operations
- Incident reporting and analytics
Topic 3: Incident Management Processes- Incident lifecycle and workflow
- Ticket handling and categorization
Topic 4: SAP Solution Manager (ITSM)- Service desk configuration and usage
- Incident and problem management in Solution Manager
Topic 5: Escalation and Root Cause Analysis- Root cause analysis techniques
- Escalation procedures and SLA handling

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. How can you get message updates from SAP? (Choose two)

A) The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
B) The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
C) Via SAP Service Marketplace
D) Via e-mail


2. Which transactions will usually give you information about an update that terminated with an error message? (Choose two)

A) SM13
B) SM21
C) ST11
D) SM12


3. What is the definition of Initial Response Time (IRT)?

A) The amount of time that a customer message has been the responsibility of SAP.
B) Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.
C) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
D) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.


4. What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?

A) The system will continue with the next statement in the ABAP program.
B) The system will raise an ABAP message.
C) The system will raise an exception.
D) The system will create a shortdump and terminate the ABAP program.


5. Which one of the following statements about the return code is true? (Choose two)

A) A return code can only have one value at a certain time.
B) All ABAP commands support a return code. After every ABAP statement, the return code is determined again.
C) A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
D) A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: A,B
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: A,D

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