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Salesforce ADM-261 exam is a 60 multiple-choice question exam that takes approximately 90 minutes to complete. ADM-261 exam focuses on the four basic areas of Service Cloud Administration, which includes Service Console, Case Management, Service Communities, and Salesforce Knowledge. To pass the exam, candidates must score at least 68%, which means answering at least 41 out of the 60 questions correctly.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm261-service-cloud-administration/

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Earning the Salesforce ADM-261 certification demonstrates that an individual has the knowledge and skills necessary to effectively administer and configure Salesforce Service Cloud. Service Cloud Administration certification is valuable for individuals who work in customer service, support, or operations roles, as well as for Salesforce administrators who want to specialize in Service Cloud. Service Cloud Administration certification also demonstrates a commitment to ongoing professional development and can enhance career opportunities within the Salesforce ecosystem.

The ADM-261 certification exam is designed to test the candidate's knowledge and understanding of Salesforce Service Cloud administration. ADM-261 exam is made up of 60 multiple-choice questions that are to be answered in 105 minutes. ADM-261 exam is timed and candidates are expected to complete it within the given time frame. The questions are designed to test the candidate's knowledge, skills, and understanding of Service Cloud administration and its various components.

The ADM-261 certification exam consists of 60 multiple-choice questions, which must be completed within 105 minutes. ADM-261 exam focuses on various topics such as Service Cloud configuration, Service Console, Case Management, Knowledge Management, and Omni-Channel Routing. To pass the exam, candidates must score a minimum of 65%. Salesforce recommends that candidates have at least six months of experience in administering Service Cloud before attempting the ADM-261 certification exam. Passing ADM-261 exam will demonstrate the candidate's proficiency in using Service Cloud to provide exceptional customer service and set them apart in the job market.

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