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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

A) Assignment
B) Decision
C) Route Work Action

2. Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:
- Qualify and nurture leads 24/7.
- Provide accurate answers to prospect questions.
- Automatically book meetings with qualified prospects.
- Free up reps to focus on building relationships and closing deals.
Which Agentforce capability should UC implement to meet these goals?

A) Sales Coach
B) Commerce Agent
C) SDR Agent

3. Which use case is best supported by Salesforce Agent's capabilities?

A) Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
B) Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
C) Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.

4. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user is not assigned the correct Agent Type License.
B) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
C) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.

5. Universal Containers wants to use an existing prompt template inside Flow as part of automation.

A) Einstein for Flow
B) Flow action
C) Invocable Apex

Solutions: