Exam Name: Salesforce Certified Business Analyst
Certification Provider: Salesforce
Corresponding Certification: Salesforce Business Analyst
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Instant Download Salesforce : BA-201 Questions & Answers as PDF & Test Engine
Updated: Sep 21, 2026
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
| Topic 2: Data and Process Understanding in Salesforce | 20% | - Data modeling concepts in Salesforce - Process mapping and optimization |
| Topic 3: Requirements Development and Management | 25% | - Requirements elicitation techniques - Requirements documentation and validation |
| Topic 4: Business Analysis Fundamentals | 20% | - Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement |
| Topic 5: Stakeholder Engagement | 20% | - Communication and collaboration strategies - Stakeholder identification and analysis |
Salesforce Certified Business Analyst Sample Questions:
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
- A. Process mapping
- B. Business analysis plan
- C. Change management
Correct Answer: A 🗳️
Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
- A. Share insights empathetically based on prior work that has solved similar problems.
- B. Highlight their related Salesforce certifications to showcase expertise.
- C. Ensure the workshop schedule considers time zones and language differences.
Correct Answer: A 🗳️
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The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
- A. Iterative development
- B. Definition of done
- C. Sprint retrospective
Correct Answer: B 🗳️
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The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?
- A. Entity relationship diagram
- B. User acceptance criteria
- C. Definition of done
Correct Answer: C 🗳️
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The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?
- A. Process map
- B. Journey map
- C. Capability map
Correct Answer: B 🗳️
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