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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A) Associate work type called site to maintenance plan
B) Auto generate work order with a 14 days generation horizon
C) Associate a required skill call site visits to maintain plans
D) Auto generate work order with 14-day generation time frame

2. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Build a Process for Service Appointments.
B) Implement Path for Work Orders.
C) Define a repeating Work Type.
D) Configure a Maintenance Plan.

3. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
B) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
C) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
D) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

4. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Each Asset will have a Service Appointment that will represent the work needed for each machine.
B) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
C) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
D) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

5. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A) Update the Service Appointment page layout to include the Articles related list.
B) Add the Knowledge Lightning component to the Field Service mobile app.
C) Attach the relevant articlesto the work order or work order line items.
D) Create a quick action on the work order to search the Knowledge base.

Solutions: