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NP-Con-102
  • Exam Code: NP-Con-102
  • Exam Name: Salesforce Certified Nonprofit Cloud Consultant (NPC)
  • Updated: Sep 18, 2026
  • No. of Questions: 127 Questions and Answers
  • Download Limit: Unlimited
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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Nonprofit Cloud Setup22%- Stakeholder Management
  • 1. Manage relationship objects
  • 2. Configure address management
  • 3. Configure person accounts
- Program and Case Management
  • 1. Configure program management
  • 2. Set up case management functionality
- Feature Enablement
  • 1. Enable Nonprofit Cloud features
  • 2. Assign permission sets and licenses
Topic 2: Analytics and Reporting15%- Data Insights
  • 1. Analyze fundraising and program metrics
  • 2. Track nonprofit impact measurements
- Reporting and Dashboards
  • 1. Build nonprofit-specific reports
  • 2. Configure dashboards for stakeholders
Topic 3: Nonprofit Implementation Strategy11%- Nonprofit Business Processes
  • 1. Explain common nonprofit organization requirements
  • 2. Understand business value mapping
  • 3. Identify nonprofit implementation strategies
- Implementation Project Management
  • 1. Align implementation goals with customer outcomes
  • 2. Manage project lifecycle activities
Topic 4: Integration and Data Management20%- System Integration
  • 1. Recommend API and middleware solutions
  • 2. Integrate external nonprofit systems
- Data Management
  • 1. Import and cleanse nonprofit data
  • 2. Apply data governance strategies
  • 3. Manage duplicate records
Topic 5: Solution Design32%- Industries Common Features
  • 1. Recommend OmniStudio usage
  • 2. Use Action Plans and Dynamic Assessments
  • 3. Configure Data Processing Engine
- Business Process Alignment
  • 1. Align nonprofit workflows with platform features
  • 2. Map customer requirements to data models
- Nonprofit Cloud Architecture
  • 1. Recommend Salesforce Platform capabilities
  • 2. Assess third-party application options
  • 3. Evaluate Salesforce Nonprofit Cloud solutions

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

A nonprofit on Unlimited Edition uses direct mail extensively as a fundraising channel. The nonprofit wants to automate the search for duplicate contact records. What should the consultant recommend implementing?

  • A. Duplicate Jobs
  • B. Duplicate Rules
  • C. Scheduled Apex Jobs
  • D. Matching Rules
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation.
The development director wants a report to show who the solicitor is for each donor. Which report type does the system admin need to use to create the requested report?

  • A. Contacts with Relationships
  • B. Accounts with Contact Roles and Household
  • C. Opportunities with Partial Soft Credits and Contacts
  • D. Opportunities with Contact Roles
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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A nonprofit has its organization-wide sharing settings for all objects set to Private and is using Program Management Module to track Service Deliveries. A subset of Service Delivery records should be visible to selected staff. How should a consultant meet this requirement?

  • A. Update default sharing to Public Read/Write.
  • B. Update the assigned Permission Set.
  • C. Create and assign a new profile.9
  • D. Create a criteria-based sharing rule.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).

A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org. Which two prerequisites should be considered prior to installing Case Management? (Choose 2)

  • A. Install NPSP
  • B. Ensure appropriate licenses are provisioned
  • C. Enable My Domain
  • D. Ensure Volunteers for Salesforce is properly configured
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system. How should a consultant track the volunteer's relationship with Universal Containers?

  • A. Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.2
  • B. Create a Universal Containers Organization Account a3nd create an Affiliation record between the volunteer and Universal Containers.
  • C. Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.
  • D. Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.1
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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