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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits.
Which Salesforce product should be recommended for this business need?

A. Loyalty Cloud
B. Consumer Goods Cloud
C. Marketing Cloud

Question 2

A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat a. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?

A. Both are solution free statements
B. Both are tactics intended to solve problem
C. Both explain the scope of possible solution.

Question 3

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A. Decreased bounce rate on document on pages
B. Increased number of Knowledge articles
C. Decreased number of customer cases

Question 4

The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?

A. Develop reports in Sales Cloud.
B. Create dashboards in Tableau.
C. Provide Kanban view in Revenue Cloud

Question 5

Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A. Data analysis
B. Design critique
C. Priority matrix

Solutions: