Exam Name: Salesforce Certified Slack Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Check Updated on: Sep 17, 2026
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Topic 2: Channel Strategy | 10% | - Design channels for collaboration and workflows - Channel naming conventions and structure - Apply use cases and best practices |
| Topic 3: Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
| Topic 4: Learning and Enablement | 18% | - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies - Support adoption and troubleshoot issues |
| Topic 5: Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Topic 6: Policies and Settings | 22% | - Analytics and dashboard usage - Security and compliance configurations - Identity and access management - Slack Connect and app approval settings |
Salesforce Certified Slack Consultant Sample Questions:
What is one possible reason a client would pursue a grid migration?
- A. To enable a common set of policies & settings for all workspaces in a grid
- B. To enable Slack workflows and integrations
- C. To be able to use Slack Connect with external organizations
- D. To migrate one grid instance into another grid instance
Correct Answer: A 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?
- A. There may be apps that impede the adoption of Slack.
- B. Users may need training on other apps to make their work more productive.
- C. There may be unequal access to apps based on teams and departments.
- D. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
Correct Answer: D 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?
- A. EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
- B. EKM is an add-on product that needs to be purchased and then configured with support from Slack.
- C. EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
Correct Answer: B 🗳️
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Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?
- A. Create workspaces based on how information is naturally shared.
- B. Provide an overarching, easy-to-follow structure to the grid.
- C. Create the minimum number of workspaces to meet your users' needs.
- D. Create workspaces for each department.
Correct Answer: A 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?
- A. Communications lead
- B. Slack admin
- C. Executive sponsor
- D. Product owner
Correct Answer: C 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
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