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The CIS-HR certification is designed for professionals who want to specialize in human resources management using the ServiceNow platform. CIS-HR exam assesses the candidate's knowledge and skills in areas such as core HR, case management, HR service delivery, HR administration, and HR integrations. Certified Implementation Specialist-Human Resources certification program covers a range of topics, including HR service management, employee data management, HR workflows, HR case management, and HR integrations.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

The CIS-HR certification is intended for HR professionals, IT professionals, and ServiceNow administrators. It is an excellent way for individuals to showcase their skills and knowledge to potential employers and clients, and it also helps in advancing their careers in the rapidly growing field of ServiceNow implementation.

ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Designer Integration25%- Configurable Workspace Integration
- Integration with HCM Systems
- Employee Readiness using Workforce Dimensions
Topic 2: Employee Record Management20%- Onboarding/Offboarding Processes
- Employee Documents and Signatures
- Employee Data Model
- Employee Service Center
Topic 3: Core Configuration30%- Virtual Agent for HR
- HR Service Administration
- HR Document Generation
- HR Service Catalog Configuration
Topic 4: HR Case Management25%- HR Case Lifecycle
- HR Case Metrics and Reporting
- Case Templates and Quick Actions
- HR Case Creation and Assignment

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