Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
Certification Provider: ServiceNow
Corresponding Certification: CIS-Service Management
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Updated: Sep 03, 2026
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- Total Questions: 200
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The CIS-ITSM certification exam is a three-hour, multiple-choice exam that consists of approximately 60 questions. CIS-ITSM-JPN exam is designed to test the skills and knowledge that are required to successfully implement and manage ServiceNow ITSM solutions. CIS-ITSM-JPN exam is administered by ServiceNow and can be taken online or in-person at a ServiceNow testing center. Upon passing the exam, individuals will receive the CIS-ITSM certification, which is valid for two years and can be renewed by taking a recertification exam.
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ServiceNow is a leading cloud-based platform that offers innovative solutions to businesses to help them operate efficiently and effectively. The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) certification is a globally recognized certification program. It is designed to validate the skills and knowledge of individuals who are responsible for implementing, configuring, and managing IT Service Management (ITSM) solutions using the ServiceNow platform.
As the talent competition increases in the labor market, it has become an accepted fact that the CIS-ITSM日本語 certification has become an essential part for a lot of people, especial these people who are looking for a good job, because the certification can help more and more people receive the renewed attention from the leader of many big companies. So it is very important for a lot of people to gain the ServiceNow certification. We must pay more attention to the certification and try our best to gain the ServiceNow certification. First of all, you are bound to choose the best and most suitable study materials for yourself to help you prepare for your exam. Now we would like to introduce the CIS-ITSM日本語 certification guide from our company to you. We sincerely hope that our study materials will help you through problems in a short time.
ServiceNow CIS-ITSM certification exam is an excellent opportunity for IT professionals to showcase their skills and knowledge in IT service management. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification is globally recognized and is highly valued by employers. By earning this certification, professionals can enhance their career prospects and become a valuable asset to their organizations.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Change Management | 20% | - Change models, approval workflows, and policies - Change success measurement and reporting - Change scheduling, risk assessment, and implementation - Change types: Standard, Normal, Emergency |
| Integrations & Advanced Features | 10% | - Integration between ITSM applications - Service Portfolio Management - Platform features: Workflows, Notifications, Reporting - Service Operations Workspace configuration |
| Incident Management | 30% | - Configuration of incident properties, fields, and states - Integration with CMDB and other ITSM modules - Assignment rules, escalation, and notifications - Incident lifecycle and process flow |
| Configuration Management Database (CMDB) | 5% | - CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes |
| Request Fulfillment & Service Catalog | 15% | - Service level agreements for requests - Service catalog design, items, and categories - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes |
| Problem Management | 20% | - Problem resolution and closure processes - Root cause analysis and documentation - Problem lifecycle, identification, and investigation - Known error and workaround management |
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