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Simens STI-804 Exam Syllabus Topics:

SectionObjectives
Topic 1: Telephony and Communication Features- Voice services
  • 1. Voicemail configuration
    • 2. Auto attendant / IVR
      - Call handling and routing
      • 1. Dial plans and routing rules
        • 2. Call forwarding and transfer
          Topic 2: System Maintenance and Troubleshooting- Maintenance tasks
          • 1. Software updates and patches
            • 2. Backup and restore
              - Monitoring and diagnostics
              • 1. Performance monitoring
                • 2. System logs and tracing
                  Topic 3: OpenScape Office MX System Architecture- System components and architecture overview
                  • 1. Deployment models and topology
                    • 2. Hardware and software structure
                      - Core system configuration
                      • 1. Initial system setup
                        • 2. Licensing and system parameters
                          Topic 4: User and Endpoint Management- Device management
                          • 1. Endpoint troubleshooting
                            • 2. IP phone provisioning
                              - User administration
                              • 1. User profiles and permissions
                                • 2. Extension assignment

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