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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. What is one advantage of a periodic review system?

A) Inventory balances are updated after every transaction.
B) Less inventory is needed to protect against stockouts.
C) All items are reviewed during the same time interval.
D) Items are handled individually.

2. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing focuses on producer-driven quality.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on customer-driven quality.
D) JIT marketing synchronizes product demand with assembly.

3. Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A) Customer relationship management (CRM)
B) ISO 9001 standards
C) Lean systems
D) Enterprise resource planning (ERP)

4. What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers

A) It requires extensive, often complex, training.
B) The cost savings and/or payback is impossible to measure in terms of bottom line.
C) It takes a long time to implement and to see any benefits.
D) It must always be customized and too much customization may slow down projects.

5. What are two product system differences between the push and pull processes?
Choose 2 answers

A) Pull initiates quality control.
B) Pull develops additional products.
C) Push enhances employee relations.
D) Pull eliminates excessive inventory.
E) Push moves the product forward in anticipation for demand.
F) Push lowers cost due to overproduction.

Solutions: