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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Cloud Intelligence
B) Salesforce Marketing Cloud
C) Salesforce Customer Data Platform
D) Salesforce Field Service Lightning

2. Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A) Contact Loyalty Program Member, and Loyalty Member Tier
B) Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
C) Voucher Definition, products, and Loyalty Member Tier
D) Contact, Account, and Opportunity

3. A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A) The Default Workflow User is missing the Data Pipelines Base User permission set license
B) The Default Workflow User is missing the CLAAnalytics Base User permission set license
C) The Default Workflow User is missing the Loyalty Management permission set license
D) The Default Workflow User is missing the CLAAnalytics Base User permission set license

4. Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

A) Loyalty member enrollment
B) Loyalty membership merge
C) Resetting tier points
D) Loyalty member profile

5. A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

A) Non-Qualifying Points and Activity Points
B) Non-Qualifying Points and Qualifying Points
C) Fixed Model and Activity Model
D) Fixed Model and Qualifying Points

Solutions: