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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) IVK Sell Service
B) Communication Manager Extensions Management
C) Multi tenancy Management
D) Call Flow Management

2. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) Avaya IQ
B) AvayaCMS
C) CM
D) AACC

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
B) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
C) The administrator must first find the user in the Userstab to access the Visual Phone button.
D) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.

4. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) passwdconf.xml
B) authconfig.xml
C) passwd.conf
D) nav360config.xml

5. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Synchronization Server
B) Nav360 Import Service
C) ProvisioningServer
D) Schedule Server

Solutions: