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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A) Log on to the dialer and run check_db and check_mts.
B) Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
C) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
D) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
E) Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.

2. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Restores calling list data using Latelist/Latemark processing.
B) Restores calling list data from prior day's tran.stat files.
C) Restores calling list from prior day's automated standard calling list file backup.
D) Restores calling list from Backup storage device.
E) Reprocesses calling list from previous raw file data from host.

3. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) opmon.cfg
B) dgcreate.cfg
C) dgswitch.cfg
D) locale.cfg
E) master.cfg

4. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The new code was not available because it was created on another dialer in the pod.
B) The agents was not aware of the new completion code.
C) The new completion code is an agent completion code.
D) The new completion code Is not available for use untilafter the next dialer restart.
E) The completion code was not assigned to a short-cut key.

5. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) TN-744-based Call Classifier Cards version "e" or later
B) Avaya Application Enablement Services (AES) 3.1 or later
C) Avaya Communication Manager (CM) 3.1 or later
D) Avaya Enhanced Network Bus Controller (ENBC)

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