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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_er
B) witness
C) ws_portal
D) CRN_CS

2. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart theLicensingserver.
B) Restart the Synchronizerservice.
C) Restart the Import service.
D) Restart the Provisioning server.

3. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the correct ODBC versionisinstalledon the ACCCM server.
B) Verify that the ACCCM script isinstalledon the CMS side.
C) Verify that the ACCCM CMS user database permissions on the CMS database.
D) Verily that the Synchronizer Server is running.
E) Verify that a CMS Role is assigned to the agent.

4. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) Avaya IQ
B) AvayaCMS
C) CM
D) AACC

5. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A) Microsoft SQLServer2005StandardEdition
B) Microsoft SQLServer2005EnterpriseEdition
C) Microsoft SQLServer 2005Express Edition
D) Microsoft SQL Server 2008Express, Standard/Enterprise Edition

Solutions: