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HP HP2-B100 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Imaging and Printing Portfolio- HP printer and multifunction product families
  • 1. OfficeJet and Inkjet product portfolio
  • 2. Multifunction devices and business solutions
  • 3. LaserJet product portfolio
Topic 2: Printing Technologies- Core printing technologies
  • 1. Laser printing technology
  • 2. Technology advantages and use cases
  • 3. Inkjet printing technology
Topic 3: Customer Needs Analysis and Solution Selling- Identifying customer requirements
  • 1. Business printing environments
  • 2. Workgroup and departmental needs
- Selecting appropriate solutions
  • 1. Matching products to customer profiles
  • 2. Positioning HP competitive advantages
Topic 4: HP Printing Solutions and Services- Value-added solutions
  • 1. Document workflow solutions
  • 2. Security and fleet management features
  • 3. Managed printing concepts
Topic 5: Supplies, Support, and Business Value- Lifecycle and support offerings
  • 1. Warranty and service options
  • 2. Total cost of ownership and ROI
  • 3. Original HP supplies and accessories

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