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HP LaserJet Solutions Sample Questions:

1. Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?

A) print a Configuration page
B) print a Supplies Status page
C) print an Exceptions sheet
D) print an Event log

2. A customer needs assistance performing printer roller maintenance. What should you do?

A) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure
B) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
C) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
D) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.

3. Which color gamut is used in the color printing process?

A) CMYK
B) RGB
C) Intensity
D) SWOP

4. In comparing Vector graphics to Raster graphics, which statements describe Vector graphics? Select THREE.

A) used in CAD software
B) results in relatively large files
C) treats lines, arcs and circles as individual objects
D) resolution is fixed regardless of the capacity of the output device
E) difficult to resize
F) can be scaled without sacrificing quality

5. What does ETB Alienation do? Select THREE.

A) causes uneven print density; it is a symptom of worn gears or improper gear mesh
B) moves the C, M and Y transfer rollers away from the drums for black & white prints
C) increases the life of color supplies
D) causes uneven print density; it can be caused by excessive transfer current
E) reduces print quality problems

Solutions: