In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.

What is the best way to design routing so the correct interviewer is assigned the task?

• A. Route the job application to a specific queue using the Use business logic option.
• B. Route the job application to a specific user using the Use business logic option.
• C. Route the job application to an operator within a skilled group using the Specific user option.
• D. Route the job application to an appropriately skilled operator using the Specific user option.

How do you route an assignment so that any available member of the department can perform the task?

• A. Route the assignment separately to all members.
• B. Route the assignment to the admin user ID.
• C. Route the assignment to a work queue.

Consider the following scenario:
*During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.
*Next, an email invitation is sent to the candidate.
*During the interview, the hiring manager captures notes from the discussion.
*Finally, the candidate is assigned a technical exercise and the results are added to the case.
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two)

• A. Notify Candidate
• B. Schedule Interview
• C. Ask Questions
• D. Technical Exercise

In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

• A. Set the goal to be the desired response time based on policy and send notifications to both parties.
• B. Set the goal to be the required response time based on policy and send notifications to both parties.
• C. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
• D. Set the deadline to be the required response time based on policy and send notifications to both parties.