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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. What are two ways a question can be escalated to a case?
Choose 2 answers

A) Manually by users commenting ''Escalate''
B) Automatically via Case Assignment Rules
C) Manually by a moderator selecting ''Escalate to Case'' in the Feed
D) Automatically via process Builder by meeting specified criteria

2. Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?

A) Guest User Visibility
B) None
C) Portal User Visibility
D) Site User Visibility

3. DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?

A) Channel Account
B) Partner Community
C) Customer Community
D) Customer Community Plus

4. Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?

A) Account Portal
B) Microsite
C) Build Your Own
D) Help Center

5. Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their ownleads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?

A) Enable Allow External Creation'' in Digital Experience settings
B) Create a Lead Process for Lead Distribution
C) Create a Lead Queue for Lead Distribution.
D) Configure Lead creation Leadon low Distribution inside PRM Workspace.

Solutions: