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Salesforce Field-Service-Consultant Exam tests the candidate's knowledge in various aspects of field service management, including service scheduling and dispatch, inventory management, mobile workforce management, and customer service. Field-Service-Consultant-JPN exam also covers topics such as service contracts, entitlements, and service level agreements. Field-Service-Consultant-JPN exam consists of 60 multiple-choice questions and must be completed within 105 minutes.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101

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Salesforce Field Service Consultant certification is a highly sought-after qualification for professionals who want to demonstrate their expertise in Salesforce's field service solutions. Salesforce Certified Field Service Consultant (Field-Service-Consultant日本語版) certification exam is designed for individuals who have experience with the Salesforce platform and are looking to specialize in field service management. Field-Service-Consultant-JPN exam tests for proficiency in configuring and implementing Salesforce's field service features, including scheduling, dispatching, and mobile workforce management.

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Salesforce Field-Service-Consultant日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implementation and Configuration28%- Design and configure work orders
  • 1. Work order lifecycle
  • 2. Work order line items
  • 3. Service territories
  • 4. Work types and entitlements
- Configure service appointments
  • 1. Operating hours
  • 2. Scheduling policies
  • 3. Service appointment fields
- Configure product and asset records
  • 1. Product2 configuration
  • 2. Product bundles
  • 3. Assets and installed products
Topic 2: Integration and Data Management12%- Manage data
  • 1. Bulk data operations
  • 2. Data model considerations
- Implement integrations
  • 1. External systems integration
  • 2. Data migration
  • 3. API considerations
Topic 3: Scheduling and Optimization22%- Configure optimization
  • 1. Travel time optimization
  • 2. Geocoding and mapping
  • 3. Optimization goals and constraints
- Work rules and dispatch
  • 1. Dispatch console configuration
  • 2. Gantt view customization
  • 3. Emergency appointments
- Implement scheduling configurations
  • 1. Availability and capacity
  • 2. Skill-based routing
  • 3. Resource scheduling
Topic 4: Field Service Mobile Application18%- Configure technician experience
  • 1. Parts and inventory
  • 2. Signature capture and photos
  • 3. Check-in/check-out
- Implement Field Service Mobile
  • 1. Mobile flows and actions
  • 2. Mobile publisher configuration
  • 3. Offline capabilities
Topic 5: Analytics and Reporting12%- Configure reports and dashboards
  • 1. Performance analytics
  • 2. Field Service metrics
  • 3. Utilization reports
Topic 6: Industry-specific Considerations8%- Apply Field Service to different industries
  • 1. Utilities
  • 2. Healthcare
  • 3. Telecommunications
  • 4. Manufacturing

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