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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A) Auto-generate Work Orders with a 14 daya Generation Timeframe.
B) Auto-generate Work Orders with a 14 day Generation Horizon.
C) Associate 2 Work Type called Site Visit to a Maintenance Plan
D) Associate a Required Skill called Site Visit to aMaintenance Plan.

2. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Apply the Reshuffle action within the Gantt.
B) Define a Global Optimization job to run hourly.
C) Create a custom Gantt action to call an Apex class to reschedule appointments.
D) Write a batch Apex class to unschedule low priority work orders.

3. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Use Map Report Layers.
B) Color code using Gantt Palettes.
C) Create a Gantt Action to highlight.
D) Add the relevant field to the Field Set.

4. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
B) A service resource can only be 2 member of 2 single Crew
C) Capacity-based scheduling is supportedfor Service Crews.
D) The Preferred Resource service objective is ignored for active Crew Members.

5. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
B) Create one Service Appointment and add two Required Resources.
C) Create one Service Appointment and schedule two Resources.
D) Create two Service Appointments and assign two different Resources.

Solutions: