Exam Name: Agentforce Field Service and Operations Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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Instant Download Salesforce : FS-Con-101
Check Updated on: Sep 23, 2026
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage |
| Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks |
| Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers wants their Technicians to create an additional visit to Complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
- A. Define a Visualforce page that creates a new Work Order record.
- B. Define a Quick Action that creates a new Service Appointment record.
- C. Define a Quick Action that creates a new Work Order record.
- D. Define a Visualforce page that creates a new Service Appointment record.
Correct Answer: B 🗳️
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Universal Containers (UC) wants to deploy Knowledge to its field team. How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
- B. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- C. Use Work Types to assign associated Articles to Work Orders.
- D. Create a custom mobile app that syncs articles based on Service Appointment assignments.
Correct Answer: C 🗳️
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Universal Containers wants to prevent the lunch break from interfering with existingScheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch Break that begins every day after 1 PM?
- A. Use the Resource Availability Rule.
- B. Create a recurring Service Appointment.
- C. Use appropriate Resource Operating Hours.
- D. Create Resource Absences every day.
Correct Answer: A 🗳️
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Service technicians at AW Computing use the Field Service mobile application when inThe field. The technicians rely on Knowledge articles to assist them with completingAssigned work.
How should the solution be configured to ensure technicians can access relevantKnowledge articles?
- A. Update the Service Appointment page layout to include the Articles related list.
- B. Attach the relevant articles to the work order or work order line items.
- C. Add the Knowledge Lightning component to the Field Service mobile app.
- D. Create a quick action on the work order to search the Knowledge base.
Correct Answer: B 🗳️
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Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer,Production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry fiveReplacement units in their van stock. How should UC track the van stock door locks?
- A. Create a product item and enter the serial numbers in the related list.
- B. Create a product item with all the serial numbers in the notes section.
- C. Create a product item and enter the Technicians' lock quantity.
- D. Create a product item for each door lock utilizing standard fields.
Correct Answer: A 🗳️
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