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Salesforce Field-Service-Lightning-Consultant exam consists of 60 multiple-choice questions that must be completed within 105 minutes. Field-Service-Lightning-Consultant-JPN exam covers a range of topics, including service territories and scheduling, mobile workforce management, and Field Service Lightning implementation and configuration. Candidates must score at least 68% to pass the exam and earn their certification.

Salesforce Field-Service-Lightning-Consultant certification is widely recognized in the industry and is highly valued by employers. It demonstrates the professionals' ability to implement and customize the Field Service Lightning solution to meet their clients' unique needs. Salesforce Certified Field Service Lightning Consultant (Field-Service-Lightning-Consultant日本語版) certification also helps professionals to stay up-to-date with the latest trends and best practices in field service management.

Salesforce is a popular cloud-based CRM platform that offers a wide range of solutions to meet the needs of businesses of all sizes. One of its most popular solutions is Field Service Lightning, which helps companies manage their field service operations more effectively. To ensure that professionals have the necessary skills to implement and manage this solution, Salesforce offers the Field Service Lightning Consultant certification exam.

Reference: https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedFieldServiceLightningConsultant.pdf

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Salesforce Field-Service-Lightning-Consultant日本語 Exam Syllabus Topics:

SectionWeightObjectives
Permissions and Sharing5%- Security and Access
  • 1. Understand sharing of Service Appointments
  • 2. Explain Field Service permission sets
Configuring Mobility10%- Mobile Capabilities
  • 1. Configure Field Service mobile app settings
  • 2. Assess customer sign-off process requirements
  • 3. Distinguish mobile app capabilities
Configuring Maintenance Plans5%- Maintenance Plan Topics
  • 1. Recommend appropriate maintenance plans
Managing Work Orders23%- Work Order Configuration
  • 1. Apply Products and Work Order Line Items
  • 2. Select appropriate Resource Preferences
  • 3. Configure Work Order Milestones
  • 4. Configure Work Order processes and parameters
Managing Assets5%- Asset Management Topics
  • 1. Maintain and update assets and relationships
Managing Inventory8%- Inventory Management Topics
  • 1. Select appropriate price book model
  • 2. Distinguish inventory models
  • 3. Explain return order object model
Managing Scheduling and Optimization28%- Scheduling and Field Service Lifecycle
  • 1. Execute Service Appointment lifecycle
  • 2. Select schedule and dispatch policies
  • 3. Understand scheduling and optimization options
  • 4. Use Dispatcher Console filtering options
Managing Resources16%- Resource Management Topics
  • 1. Relationships between time sheets, service resources, and work orders
  • 2. Set up and manage crews
  • 3. Use skills, skill levels, and operating hours
  • 4. Service Territories and Members

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