Exam Name: Certified Implementation Specialist - Hardware Asset Management
Certification Provider: ServiceNow
Corresponding Certification: CIS-Hardware Asset Management
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Updated: Jul 26, 2026
No. of Questions: 198 Questions & Answers with Testing Engine
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ServiceNow CIS-HAM exam is an essential certification for IT professionals who are responsible for managing and maintaining hardware assets using ServiceNow. Certified Implementation Specialist - Hardware Asset Management certification demonstrates that an individual has the knowledge and practical skills needed to configure, deploy, and manage hardware assets in their organization. With the right training and preparation, candidates can pass the exam and achieve this valuable certification.
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is an industry-recognized certification that validates a candidate's skills and knowledge in managing hardware assets with ServiceNow. CIS-HAM exam is designed for professionals who have experience in hardware asset management and want to demonstrate their expertise in the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification demonstrates that a candidate has the technical skills and knowledge to implement ServiceNow Hardware Asset Management (HAM) solutions.
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The CIS-HAM exam covers a range of topics related to hardware asset management, including asset discovery, asset inventory, asset lifecycle management, software asset management, and reporting. CIS-HAM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the exam is 70%.
ServiceNow CIS-HAM certification exam is conducted online and consists of 60 multiple-choice questions. Candidates have 90 minutes to complete the exam, and they must achieve a passing score of 70% or higher to earn the certification. CIS-HAM exam fee is $150, and candidates can take the exam at any time from their own computer.
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ServiceNow CIS-HAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Integrity & Management | 15% | - Data sources and reconciliation - Normalization and standardization - Audit and compliance |
| Topic 2: Inventory & Operational Management | 10% | - Reporting and dashboards - Transfer and loaner processes - Stockroom and inventory control |
| Topic 3: IT Asset Management Basics | 10% | - Goals and objectives of ITAM - Core concepts and terminology - Roles and responsibilities |
| Topic 4: Application Configuration & Implementation | 25% | - HAM application setup and configuration - Integration with CMDB and CSDM - Automation and workflows - Data model and attributes |
| Topic 5: Hardware Asset Lifecycle | 30% | - Retirement, disposal and replacement - Maintenance and utilization - Deployment and provisioning - Procurement and acquisition |
| Topic 6: Financial & Contract Management | 10% | - Total Cost of Ownership (TCO) - Cost tracking and depreciation - Warranty and contract management |
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