New 2024 Latest Questions CIS-HAM Dumps - Use Updated ServiceNow Exam
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The CIS-HAM exam is designed for IT professionals who want to demonstrate their knowledge and skills in implementing ServiceNow's HAM module. CIS-HAM exam covers various topics related to HAM, such as asset lifecycle management, hardware asset inventory, asset tracking and management, and software license compliance. CIS-HAM exam also evaluates the candidate's understanding of ServiceNow's best practices, policies, and procedures relating to HAM.
NEW QUESTION # 94
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
- A. Hardware swap order
- B. Hardware bulk stock order
- C. Hardware asset order
- D. Hardware retire order
- E. Hardware disposal
- F. Hardware deployment
Answer: C,E,F
Explanation:
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A. Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B) Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C) Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D) Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. Reference:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
5: Retire a Hardware Asset
NEW QUESTION # 95
How do you calculate residual value?
- A. Subtract the depreciation from the cost of the asset
- B. Subtract the amortized value from the cost of the asset
- C. Subtract storage and lease cost from the cost of the asset
- D. Subtract the salvage value from the cost of the asset
Answer: D
NEW QUESTION # 96
When does hardware normalization run by default?
- A. Upon saving
- B. On an hourly basis
- C. On a daily basis
- D. Every 12 hours
Answer: C
NEW QUESTION # 97
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate
- A. The stock manager must merge the consumable records to create a blended quantity and cost
- B. The data is automatically created in a new record if the cost per item is more/less
- C. The stock manager must create a separate model record if the cost per item is more/less
- D. The data is automatically merged to create a blended quantity and cost
Answer: D
Explanation:
Explanation
Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1 When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2 If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3 This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3:
[Consumable Hardware Assets - ServiceNow]
NEW QUESTION # 98
During an inventory audit, what happens if you accidentally scan the same asset twice?
- A. The most recent scan is imported
- B. The first scan is imported
- C. HAM automatically removes duplicates
- D. Both records are imported
Answer: C
Explanation:
During an inventory audit, if you accidentally scan the same asset twice, the Hardware Asset Management (HAM) application will automatically remove the duplicate records and only import the unique scans. This is because the HAM application uses the asset tag or the serial number as a coalesce field, which prevents duplicate records from being created or updated in the hardware asset table. Therefore, you do not need to worry about scanning the same asset twice, as the HAM application will handle the duplicates for you. Reference:
Audit your inventory, which provides a step-by-step guide on how to perform scheduled or blind audits of asset stockrooms and other locations using the Agent mobile app and the Now Platform.
Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
NEW QUESTION # 99
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
- A. Monthly
- B. Weekly
- C. Quarterly
- D. Daily
Answer: D
NEW QUESTION # 100
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
- A. Customer doesn't receive Content Library updates
- B. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
- C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
- D. Unrecognized data doesn't get sent to the ServiceNow Content Service
Answer: A,B,C,D
Explanation:
Explanation
A is correct because opting out of the ServiceNow Content Service for specific models means that the customer does not share unnormalized software installation data with ServiceNow for those models.
Therefore, the customer does not receive automatic content updates based on their unique software installation footprint for those models. This may result in lower software recognition rates and less accurate asset inventory and compliance reports12 B is not correct because opting out of the ServiceNow Content Service for specific models does not affect the sharing of unnormalized software installation data for other models. The customer still receives automatic content updates for those models that are not opted out12 C is not correct because opting out of the ServiceNow Content Service for specific models does not change the encryption status of the unnormalized software installation data. The data is always encrypted before being sent to the ServiceNow Content Service, regardless of whether the customer opts out or not13 D is not correct because opting out of the ServiceNow Content Service for specific models does not prevent the customer from receiving Content Library updates. The customer still receives weekly updates of the Content Library, which contains mapping rules and patterns for software and hardware recognition. However, the updates may be less applicable to the customer's unique software and hardware installation footprint for the models that are opted out12 References: 1: Software Asset Management Content Service 2: Content Library for IT Asset Management - ServiceNow 3: Software Asset Management Content Service security
NEW QUESTION # 101
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
- A. By notifying the stockroom manager of new transfer orders
- B. When stock is less than the threshold specified in the stock rule
- C. By creating a purchase orders to restock from other stockrooms
- D. By creating transfer orders to restock from other stockrooms
Answer: B
Explanation:
A stock rule is a record that defines the minimum and maximum quantity of a model or an asset in a stockroom12.
The Stock Rule Runner is a scheduled job that runs every hour and checks the stock levels of models and assets in stockrooms against the stock rules13.
If the stock level of a model or an asset is less than the minimum quantity specified in the stock rule, the Stock Rule Runner creates a stock order to replenish the stock from another stockroom or from a vendor13.
Therefore, the correct answer is A. When stock is less than the threshold specified in the stock rule.
NEW QUESTION # 102
A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?
- A. Process Rate Cards
- B. Process Expense Lines
- C. Process CM Costs
- D. Process FM Costs
Answer: B
Explanation:
Explanation
An expense line is a record that captures the cost of an asset or a service over a period of time12.
A rate card is a record that defines the unit cost and frequency of an asset or a service13.
A scheduled job is a task that runs automatically at a specified time or interval14.
The Process Expense Lines scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines12.
The job queries the Rate Card [cmdb_rate_card] table for active rate cards and checks if the start date and end date of the rate card fall within the current month12.
If the rate card is applicable, the job creates an expense line for the asset or the service associated with the rate card12.
Therefore, the correct answer is D. Process Expense Lines, as this is the name of the scheduled job that runs nightly to determine if any rate cards need to be applied to generate expense lines.
References: 1: Expense Line Management - Product Documentation: Tokyo - ServiceNow 2: Product Documentation | ServiceNow 3: Rate Card Management - Product Documentation: Tokyo - ServiceNow 4:
Scheduled Jobs - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 103
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
- A. Hardware Manufacturer
- B. Device Type
- C. Device Name
- D. Hardware Model Library
- E. Hardware Normalize Key
Answer: A,B,D
Explanation:
Explanation
Hardware Model Normalization is a feature that enables users to standardize the data of hardware and consumable models, such as manufacturer, product, model, and device type. Hardware Model Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm) plugin, which also activates the Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that store the normalized data and the rules for normalization. The tables that are installed with Hardware Model Normalization are:
Device Type: This table contains the device types that are used to categorize the hardware models, such as laptop, desktop, server, printer, etc.
Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers, such as Dell, HP, Lenovo, etc.
Hardware Model Library: This table contains the normalized data of the hardware models, such as manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the Hardware Model Normalization Content Service, which is a subscription-based service that provides the latest and most accurate data for hardware models.
Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a unique identifier for each hardware model based on its manufacturer, product, and model. The normalize key is used to match the hardware models with the Hardware Model Library data.
The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model [cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci] table, not a separate table. References: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Hardware Asset Management
NEW QUESTION # 104
Which catalog facilitates the ability to source from existing stock?
- A. Service Catalog
- B. Procurement Catalog
- C. Vendor Catalog
- D. Product Catalog
Answer: A
Explanation:
The Service Catalog provides a user-friendly interface for requesting hardware assets and services from the IT department1 The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2 The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1 The Service Catalog is integrated with the Procurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3 The Service Catalog is also linked to the Product Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4 The Vendor Catalog contains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock
NEW QUESTION # 105
Which applications are required to perform a blind audit of your asset inventory?
- A. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- B. ITSM Asset Management and ServiceNow Agent mobile app
- C. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
- E. ITSM Asset Management and ServiceNow My Assets mobile app
Answer: A
Explanation:
A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits. References:
1: Audit your inventory - Product Documentation: San Diego - ServiceNow
2: Enterprise Asset Inventory Management - ServiceNow
3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
4: Software Asset Management - ServiceNow
5: IT Asset Management - ServiceNow
NEW QUESTION # 106
Which of the following are components of the asset request structure? (Choose three.)
- A. Stock order tasks
- B. Purchase orders
- C. Transfer orders
- D. Catalog tasks
- E. Procurement orders
Answer: B,D,E
NEW QUESTION # 107
Baseline ITSM Asset Management provides which features? (Choose three.)
- A. Asset Inventory Audit
- B. Mobile Asset Receiving
- C. Hardware Asset Dashboard
- D. Hardware Model Normalization
- E. Stockrooms
- F. Mobile My Assets
- G. Hardware Manufacturer Lifecycle Dates
Answer: A,E,F
Explanation:
Baseline ITSM Asset Management is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application1. However, some of its features are still available and supported by ServiceNow2.
Mobile My Assets is a feature that allows users to view and request assets from the enterprise asset catalog using their mobile devices3. This feature is part of the baseline ITSM Asset Management application2.
Asset Inventory Audit is a feature that enables users to perform physical audits of assets in various locations using barcode scanners or RFID tags4. This feature is part of the baseline ITSM Asset Management application2.
Stockrooms are places to which assets are assigned and managed. Users can create and manage stockrooms and assign or transfer assets across stockrooms using the baseline ITSM Asset Management application.
The other options, such as Hardware Model Normalization, Hardware Asset Dashboard, Hardware Manufacturer Lifecycle Dates, and Mobile Asset Receiving, are not part of the baseline ITSM Asset Management application, but are part of the Hardware Asset Management application1 . References: 1: Hardware Asset Management - ServiceNow 2: Asset Management - Product Documentation: San Diego - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Audit your inventory - Product Documentation: San Diego
- ServiceNow : Stockrooms - Product Documentation: San Diego - ServiceNow : Hardware Asset Management overview - ServiceNow - Now Support
NEW QUESTION # 108
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
- A. Your hardware model form contains a good model number, but a badly formatted model name
- B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- C. You have opted out of the ServiceNow Content Service
- D. The hardware model content has not yet been downloaded from the Content Service
- E. A normalization rule for the hardware model does not exist in the Content Service
Answer: B,D,E
Explanation:
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3 Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3 The potential causes of this are34:
The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.
A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.
NEW QUESTION # 109
Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details?
- A. Procurement
- B. Asset Heath Most Voted
- C. Model Management
- D. End of Lite
- E. Inventory
Answer: C
Explanation:
The Hardware Asset Dashboard is a collection of data visualizations that show key metrics on your hardware and consumable models and assets for the entire asset life cycle1.
The Model Management tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details, such as cost, quantity, or vendor2. This helps you to identify and update the incomplete information on your asset models and improve your asset management accuracy and efficiency.
The other tabs on the Hardware Asset Dashboard, such as Asset Health, Procurement, Inventory, and End of Life, do not provide the functionality of tracking asset models with missing purchase details. They are used for different purposes, such as monitoring asset health scores, managing stock and transfer orders, auditing inventory, and planning for asset disposal or refresh1. References: 1: Hardware Asset dashboard - Product Documentation: San Diego - ServiceNow 2: Hardware Asset Management overview - ServiceNow - Now Support
NEW QUESTION # 110
Under which condition does the Now Platform NOT create an asset automatically?
- A. Data justification
- B. Configuration normalization
- C. Enforced CI verification
- D. Model characterization
- E. Data synching
Answer: E
NEW QUESTION # 111
Which elements are provided by the hardware asset management content service? (Choose three.)
- A. Cost
- B. Manufacturer lifecycle dates
- C. Product warranty
- D. Manufacturer
- E. Model name
- F. Compatibles
Answer: B,D,E
Explanation:
According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The elements that are provided by the hardware asset management content service are as follows1:
Manufacturer lifecycle dates: The dates when the manufacturer stops selling, supporting, or servicing a hardware product.
Manufacturer: The name of the company that produces the hardware product.
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service. References:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 112
What are baseline asset states? (Choose three.)
- A. Retired
- B. Exported
- C. Consumed
- D. Duplicate
- E. In Stock
Answer: B,D,E
NEW QUESTION # 113
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
- A. Yes, it can
- B. No, it cannot unless the lifecycle stage is EOL
- C. No, it cannot
- D. Yes, it can be deleted or deactivated
Answer: D
NEW QUESTION # 114
What must exist before a consumable can be consumed? (Choose three.)
- A. A model record
- B. A model category record
- C. A transfer order record
- D. A consumable record
- E. A stock order record
Answer: A,C,D
NEW QUESTION # 115
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
- A. Asset tracking unit, Manufacturer, Model category
- B. Name, Manufacturer, Model number
- C. Asset tracking unit, Manufacturer, Model number
- D. Name, Asset tracking unit, Model number
- E. Name, Manufacturer, Model category
Answer: B
Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The normalized display name is a combination of these three attributes, separated by a hyphen, for example: Dell-Inc.-OptiPlex 70102 The normalized display name helps to identify and group models with similar properties and reduce duplicates and inconsistencies in the model catalog and the Configuration Management Database (CMDB)2 References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow
NEW QUESTION # 116
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
- A. Name, Manufacturer, Model number
- B. Asset tracking unit, Manufacturer, Model category
- C. Asset tracking unit, Manufacturer, Model number
- D. Name, Asset tracking unit, Model number
- E. Name, Manufacturer, Model category
Answer: E
NEW QUESTION # 117
Which of the following are functions of the model category? (Choose two.)
- A. Model categories group related assets in the Service Catalog
- B. Model categories group consumables in the Product Catalog
- C. Model categories provide the link between configuration management and asset management
- D. Model categories provide the link between procurement management and asset management
- E. Model categories determine when to create assets from configuration items (Cls)
Answer: C,E
Explanation:
A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
Reference:
1: ServiceNow Product Documentation: Model Category
2: ServiceNow Product Documentation: Configuration Management
3: ServiceNow Product Documentation: Asset Management
NEW QUESTION # 118
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
- A. Revert normalization results
- B. Create and delete asset records
- C. Add Service Catalog entries
- D. Import assets
- E. Create purchase orders
- F. Create flows
Answer: A,B,C,D
Explanation:
According to the Hardware Asset Management page, the ham_admin role grants the user the following permissions:
Create, read, update, and delete hardware asset records
Import hardware assets from external sources
Revert normalization results for hardware assets
Add hardware assets to the Service Catalog
These permissions correspond to the options A, B, E, and F in the question.
The options C and D are not part of the ham_admin role, and are not mentioned in the ServiceNow Hardware Asset Management documents. References:
Hardware Asset Management
Hardware Asset Management roles and permissions
NEW QUESTION # 119
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