Oracle Utilities Customer Cloud Service 2021 Implementation Essentials certification exam, also known as the 1Z0-996-21 exam, is designed to test the knowledge and skills of professionals who are responsible for implementing and managing Oracle's customer cloud service solutions. Oracle Utilities Customer Cloud Service 2021 Implementation Essentials certification exam covers a wide range of topics, including customer service, customer engagement, meter data management, and billing and payment solutions. Passing 1Z0-996-21 exam is an excellent way for professionals to demonstrate their expertise in Oracle's utilities customer cloud service offerings.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2021-implementation-essentials/pexam_1Z0-996-21

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Oracle 1Z0-996-21 Certification Exam is a computer-based test that consists of 70 multiple-choice questions. Candidates are given two hours to complete the exam, and they must achieve a score of 65% or higher to pass. 1Z0-996-21 exam covers a range of topics, including configuring customer accounts, managing customer service requests, managing customer billing, and managing customer payment processing.

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To prepare for the Oracle 1Z0-996-21 Certification Exam, candidates can take advantage of the Oracle University training courses, which cover all the topics tested in the exam. Candidates can also access study guides and practice exams to assess their knowledge and identify areas that need improvement.