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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Topic 2: Networking and Integration | - SIP trunking and PSTN connectivity - VoIP protocols and QoS considerations |
| Topic 3: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Topic 4: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
A) Re-install the IP Office Professional License.
B) Remove the daughter boards.
C) Remove the Embedded Voicemail Card.
D) Upgrade the system to the current GA software.
E) Default the IP Office.
2. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Answer Pending
3. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A) Primary Server IP Address configured on the secondary server
B) Backup Server IP Address configured on IP Office
C) License for the secondary VoiceMail Pro Server
D) Secondary VoiceMail Pro Server installed on the network
4. Which Windows component must be verified as installed on the server before CCR is installed?
A) Internet Explorer (IE)
B) Microsoft Data Engine (MSDE)
C) Internet Information Services (IIS)
D) Microsoft Personal Web Server (MPWS)
5. With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?
A) It is a separately licensed feature of CCR.
B) It is equal to the number of licensed Supervisors.
C) It is equal to the number of licensed Administrators.
D) It is equal to the number of licensed Users.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: C | Question # 5 Answer: B |
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