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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
B) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
C) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
D) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.

2. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The Proactive Contact Agent application has not been updated to use the new completion code.
B) Monitor is not working properly. There should be at least a few calls with the new completion code.
C) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
D) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
E) The agents did not get the email describing the new completion code and the conditions for Itsuse.

3. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Editor
B) Analyst
C) Agent Application
D) Command User Interface (System Telnet)

4. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) unit work list
B) record specific messaging
C) virtual campaign
D) record selection criteria

5. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) MAXHIDSLOTS in master.cfg
B) lines configured in dgswitch.cfg
C) PORTS in master.cfg
D) OPERATORS in master.cfg

Solutions: