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Apple Desktop Service Certification Sample Questions:

1. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Replace the optical drive cable.
B) Replace the logic board.
C) Replace the optical drive.
D) Disconnect all peripheral devices, especially the mouse.

2. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Start up from a known-good startup disc.
B) Replace the built-in display.
C) Reinstall the appropriate Mac OS.
D) Verify the hard disk with Disk First Aid.

3. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Flyback transformer
B) Front of CRT display
C) Anode aperture
D) Outer plastic housing
E) Yoke assembly
F) Yoke cable/connector

4. Which of the following combination of Drive Module Status Lights and Drive Module Activity Lights should you look for before you can safely remove a module from an Xserve G5?

A) Status light OFF, activity light ON
B) Status light ON, activity Light OFF
C) Both lights ON
D) Both lights OFF

5. You can receive an electrical shock from the AC/DC power supply board inside an iMac G5 (iSight), because it remains powered whenever the system is plugged in, whether or not the system is turned on.

A) True
B) False

Solutions: