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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A) Time.
B) Tested.
C) Time bound.
D) Trustworthy.

2. Attitudes and assumptions that we make about people are:

A) Likely to help with product placement.
B) A common barrier to communication.
C) A good first impression of customers.
D) Useful when selling to customers.

3. When a business is always looking for small things to improve the overall customer experience we call it:

A) Better business.
B) Continuous improvement.
C) Improving the business.
D) Getting better.

4. It is important for organisations to know that customer expectations:

A) Must be met.
B) Can sometimes not be met.
C) Can rarely be met.
D) Are always realistic.

5. Market segmentation means that:

A) Organisations can deal more quickly with customers.
B) There is only a small market that is available to consumers.
C) The market the organisation is selling to has become saturated.
D) Customers are sub divided into smaller groups to distinguish purchaser behaviour.

Solutions: