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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Ensure all communication with clients and insurers is done face-to-face
B) Recommend that clients consult with experts outside the insurance field if a situation calls for it
C) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
D) Use close-ended questions with clients at all times

2. What is an agent's consideration when assessing a potential client and the client's attitude towards risk?

A) People have the same acceptance of risk.
B) Clients who lead riskier lives are good sources of profit for insurance brokers.
C) People's habits are unrelated to their level of risk.
D) Availability of insurance coverage may be affected by the client's lifestyle.

3. Why would an insured need an advertising injury liability extension in addition to the coverage provided by the standard commercial general liability policy?

A) To cover the liability arising out of advertising the goods and services of the business
B) To protect against infringement of the insured's copyright, trade dress, or slogan
C) To protect against unauthorized use of the insured's idea
D) To cover the liability arising from an invasion of privacy in written publications

4. Priya, a broker, receives a call from a prospective client, Umberto. Priya handles Umberto's inquiry and at the end of the call asks how he heard about her brokerage. He states that his manager at work has their home and auto coverage placed with Priya's brokerage. Which prospecting method would Priya check off on her questionnaire?

A) Marketing
B) Cold calling
C) Cross-selling
D) Upselling

5. Brenda's house is valued at $250,000. She has a policy coverage limit of $220,000 and an 80 percent coinsurance clause. What would be the payout if the insured suffers a loss of $150,000?

A) $176,000
B) $120,000
C) $150,000
D) $220,000

Solutions: