Our Operations Management exam questions are designed by a reliable and reputable company and our company has rich experience in doing research about the study materials. We can make sure that all employees in our company have wide experience and advanced technologies in designing the L5M9 study materials. So a growing number of the people have used our study materials in the past years, and it has been a generally acknowledged fact that the quality of the L5M9 test guide from our company is best in the study materials market. Now we would like to share the advantages of our L5M9 study materials to you, we hope you can spend several minutes on reading our introduction; you will benefit a lot from it.

DOWNLOAD DEMO

Prepare for exam less than 30 hours

It is known to us that time is money, and all people hope that they can spend less time on the pass. We are happy to tell you that The Operations Management exam questions from our company will help you save time. With meticulous care design, our study materials will help all customers pass their exam in a shortest time. If you buy the L5M9 study materials from our company, you just need to spend less than 30 hours on preparing for your exam, and then you can start to take the exam. We believe that you will pass your exam and get the related certification with L5M9 study materials.

Acquire more skills

Just like the saying goes, it is good to learn at another man's cost. In the process of learning, it is more important for all people to have a good command of the method from other people. The Operations Management exam questions from our company will help you find the good study method from other people. Using the L5M9 test guide from our company, you can not only pass your exam, but also you will have the chance to learn about the different and suitable study skills. We believe these skills will be very useful for you near life.

Have a 99% pass rate

As the old saying goes, practice is the only standard to testify truth. In other word, it has been a matter of common sense that pass rate of the L5M9 test guide is the most important standard to testify whether it is useful and effective for people to achieve their goal. We believe that you must have paid more attention to the pass rate of the Operations Management exam questions. If you focus on the study materials from our company, you will find that the pass rate of our products is higher than other study materials in the market, yes, we have a 99% pass rate, which means if you take our the L5M9 study materials into consideration, it is very possible for you to pass your exam and get the related certification.

CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

A) no- TQM includes Kansai engineering
B) yes- other examples include business process re-engineering
C) yes- other examples include statistical process control
D) no- TQM includes quality circles and quality function deployment

2. In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO

A) capacity
B) supply network
C) performance measurements
D) new product development
E) quality

3. Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A) dependability
B) flexibility
C) speed
D) quality

4. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company.
Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 8?

A) variety
B) variation
C) volume
D) visibility

5. Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 8?

A) communication gap
B) delivery gap
C) standards gap
D) satisfaction gap

Solutions: