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Instant Download Cisco : 642-164 Questions & Answers as PDF & Test Engine
- Exam Code: 642-164
- Exam Name: Unified Communications Contact Center Express.(UCCX)
- Updated: Sep 01, 2026
- No. of Questions: 68 Questions and Answers
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Cisco 642-164 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Troubleshooting | - System troubleshooting
|
| UCCX Architecture and Components | - Cisco Unified Contact Center Express architecture overview
|
| Installation and Configuration | - Basic system configuration
|
| Contact Center Scripting and Call Flows | - Call routing and workflow design
|
| Agent Desktop and Supervisor Functions | - Supervisor tools
|
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