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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
B) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
C) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
D) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.

2. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise NIC
B) Cisco Unified Contact Center Enterprise Logger
C) Cisco Unified Contact Center Enterprise Peripheral Gateway
D) Cisco Unified Contact Center Enterprise Administrative Server
E) Cisco Unified Contact Center Enterprise Call Router

3. You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A) standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
B) standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent
C) standalone MOH server using a Cisco MCS 7835 or equivalent
D) standalone MOH server using a Cisco MCS 7815 or equivalent

4. In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A) Include an average of the agent and port count as 375 agents.
B) Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
C) Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.
D) Include only 350 as concurrent logged-in agents.

5. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) add a second TFTP server to the cluster
B) add a redundant device pool to the Cisco Unified CallManager Group configuration
C) use an SRST reference in the device pool
D) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone

Solutions: