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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service design package (SDP)
B) A service transition package (STP)
C) A service option
D) A service charter

2. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Defines which software should be installed on a particular piece of hardware
C) Describes how the configuration items (CIs) work together to deliver the services
D) Describes the topography of the hardware

3. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service design
B) Continual service improvement
C) Service operation
D) Service transition

4. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above

5. Which one of the following is the BEST definition of the term service management?

A) The management of functions within an organization to perform certain activities
B) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C) Units of organizations with roles to perform certain activities
D) A set of specialized organizational capabilities for providing value to customers in the form of services

Solutions: