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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A. Design coordination
B. Availability management
C. Release management
D. Capacity management

Question 2

What is a RACI model used for?

A. Monitoring services
B. Defining roles and responsibilities
C. Recording configuration items
D. Performance analysis

Question 3

From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A. Administrator
B. Supplier
C. Customer
D. User

Question 4

Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A. Teams
B. Job descriptions
C. Roles, people or groups
D. Functions

Question 5

What is the act of transforming resources and capabilities into valuable service better known as?

A. Incident management
B. Service support
C. Service management
D. Resource management

Solutions: