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EXIN ITSM18F exam is a certification exam that tests the knowledge and skills related to IT service management based on the ISO/IEC 20000:2018 standard. ITSM18F exam is designed for IT professionals who want to demonstrate their expertise in IT service management and prove their ability to manage IT services in accordance with international best practices. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification is recognized globally and is highly valued by employers in the IT industry.
EXIN ITSM18F certification is recognized globally and is highly valued by employers. It demonstrates that the holder has the skills and knowledge to design, implement, and manage IT service management systems based on the ISO/IEC 20000:2018 standard. It also shows that the holder is committed to continuous improvement and has a deep understanding of the importance of IT service management in today's business environment.
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EXIN ITSM18F certification exam covers a range of topics that are essential for IT Service Management, including service strategy, service design, service transition, service operation, and continual service improvement. ITSM18F exam is designed to test the candidate's knowledge and understanding of these topics, as well as their ability to apply this knowledge in real-world scenarios.
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EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| Topic 2: Service Lifecycle and Processes | - Service operation and support processes - Service design, transition, and delivery |
| Topic 3: Service Management Controls | - Information security in service management - Configuration and change management basics |
| Topic 4: Continual Improvement | - Performance measurement and reporting - PDCA cycle in service management |
| Topic 5: IT Service Management System (SMS) | - Service management system requirements - ISO/IEC 20000 structure and purpose |
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