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Prepare for exam less than 30 hours

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EXIN ITSM18FB Exam is an excellent certification for IT professionals who are looking to upgrade their knowledge and skills in IT Service Management. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification covers the latest updates in ITSM and provides a comprehensive understanding of the ISO/IEC 20000:2018 standard. With this certification, IT professionals can enhance their career prospects in the ITSM field and contribute to the success of their organizations.

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To prepare for the ITSM18FB exam, candidates can take advantage of a range of training and study materials. These may include instructor-led courses, online training courses, study guides, and practice exams. It is important for candidates to thoroughly review the exam objectives and ensure that they have a strong understanding of the topics covered on the exam.

EXIN ITSM18FB exam is intended for professionals who have already completed the ITSM foundation exam and want to upgrade their certification to the newer version based on the ISO/IEC standard. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification is also suitable for professionals who want to demonstrate their knowledge of the international standard for IT service management and their ability to apply it in their work.

EXIN ITSM18FB Exam Syllabus Topics:

SectionObjectives
Topic 1: IT Service Management Principles- Core concepts of ITSM
  • 1. Service relationships and stakeholders
    • 2. Definition of IT services and value creation
      Topic 2: Continual Improvement- Improvement practices
      • 1. Performance measurement and reporting
        • 2. PDCA cycle application
          Topic 3: ISO/IEC 20000:2018 Standard- Structure and requirements of the standard
          • 1. Scope and terminology
            • 2. Management system requirements
              Topic 4: Service Management Processes- Core service lifecycle processes
              • 1. Change and release management
                • 2. Incident and problem management
                  • 3. Service level management

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