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Instant Download Genesys : GE0-601 Questions & Answers as PDF & Test Engine
- Exam Code: GE0-601
- Exam Name: Certified Genesys Engineer (CGEB) Exam
- Updated: May 29, 2026
- No. of Questions: 100 Questions and Answers
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For more info read reference:
Interaction Center Certified Engineer Study Guide
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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Understand the configuration options available for ACD/Skills-Based routing
- Overview of Client Templates
- Introduction to ACD Tools
- Configuring Client Button and Queue Columns
- Using Response Management Libraries
- Managed IP Phone Network Provisioning
- Managed IP Phone Configuration and Templates
- Configuring ACD
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Workgroups ACD Skills
- Identify the components of the Interaction Administrator interface
- Status Messages, Account Codes, and Wrap-up Codes
- Managing Licenses
- Introduction to PureConnect Application Suite
- Overview of Interaction Center Business Manager
- Basics of Interaction Supervisor
- Configuring Stations
- Security and Compliance Enhancements
- Basics of Interaction Reporter
Configuring Call Flows
- Overview of Default Schedule
- Schedule Configuration
- Manage Voice Prompts
- Create and configure operations that comprise an Interaction Attendant menu
- Overview of Default Profile
- Default Auto Attendant set of menus and operations
- Email Operations
- Structure of a Node
- Recognize and use the files and storage structure used by the Interaction Attendant
- Standard Inbound Operations
- Email Schedules
- Overview of Custom Profiles
- Publish, import, and export a new Interaction Attendant configuration
- Overview of Interaction Attendant user interface
- Email Profiles
- Queue Operations
Interaction Center Certified Engineer (ICCE) Bootcamp
- IC Licensing Overview
- Configuring IC Switchover Process
- WireShark Analyzer
- SIP Station Configuration
- New License Generation
- Interaction Subsystems
- Log Viewer
- Log Retrieval Assistant
- Interactive Update Provider Overview
- Understanding Lines and Groups
- Installing IC and Interaction Media Server
- IC System Manager
- Directory Server
- Post Installation Configuration
- Interaction Center Platform Overview
- Licensing Users and Stations
- Database Server
- Using Interactive Update Client
- Configure SIP addresses
- Interaction Center Security Methods
- Reporting Tables
- Codecs
- Dial Plan
- DNS Server
- Configure Line Groups
- Running Setup Assistant
- IC Survey File
- DHCP
- Configure Interaction Media Server
- DID/DNIS Routing
- Interaction Center Architecture
- Gateways Overview
- SIP Line Configuration
- TroubleShooting
- SIP Proxy
- License Management and Allocation
- Site Information
- Configure Regionalization
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