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HP HP5-B04D Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Solutions and Services10%- Supplies and Accessories
- Basic Service Offerings
Topic 2: HP Printing Portfolio Overview35%- HP LaserJet and PageWide Technology
- Print Security and Management Tools
- OfficeJet and InkJet Solutions
Topic 3: Selling and Value Proposition20%- Competitive Differentiation
- Customer Needs Assessment
Topic 4: HP Personal Systems Hardware35%- Workstations and Thin Clients
- Commercial Notebooks and Desktops
- Mobility and Connectivity Features

HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

1. HOTSPOT
Align the industry sectors with their applications:


2. How do HP PPS Solutions go way beyond the product?

A) by offering mobility, security, manageability, value for money, and reliability
B) by offering the only real mobile solution out there
C) by giving sales professionals tools to sell, like myhpsalesguide.com
D) by deploying an HP Eco Desktop Suite


3. An HP print head can fire over how many drops per second?

A) 30 million
B) 30 thousand
C) 3 hundred
D) 30 trillion


4. Which HP tool would you recommend to your customer to ensure that their workstation ISV software and the graphics driver are compatible and optimally tuned?

A) HP Insight Manager
B) HP Performance Advisor
C) HP IT Performance Suite
D) HP Application Performance Management


5. Your customer tells you that they had problems in the past with the keys on their Notebook wearing out. Which feature should you turn into a benefit for the customer'?

A) spill resistant keyboard
B) HP DuraKeys
C) HP 3D DriveGuard
D) HP DuraFinish


Solutions:

Question # 1
Answer: Only visible for members
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: B

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