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IBM A2180-188 Exam Syllabus Topics:

IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A development team is preparing Playback 2. The Playback includes system integrations. When preparing for a playback, what should the program manager do? Advise the development team to:

A) warn stakeholders with possible technical problems in advance.
B) postpone the playback if a technical problem is found.
C) use power point slides with screenshots.
D) create a script and practice the playback.

2. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Key Performance Indicators (KPIs)
B) A report
C) Scoreboards
D) Service Level Agreements (SLAs)

3. After a successful Playback 0, stakeholders excitably request that Playback 1 should be a fully functional application with look and feel branding and several features used in other core company applications. How should the program manager respond?

A) Change the theme of Playback 1 to work exclusively on user interfaces.
B) Postpone Playback 1 by four weeks to accommodate branding and user interface features.
C) Inform the stakeholders that their request will not be part of this application.
D) Capture the feedback in planning for Playback 3 with user interface enhancements.

4. A novice BPM analyst is capturing user stories for a company's marketing campaign process. Which best practice should the program manager recommend to the BPM analyst?

A) Create a series of wire frame models.
B) Have the developers write user stories.
C) Focus on participants, their actions and sequence of activities.
D) Capture use cases only if they are simple.

Solutions: